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Shipping & Returns

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Shipping Policy


1. Turnaround time

All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

2. Carriers

We use the following carriers to deliver our products to you:

Royal Mail (1st class, 1st class recorded, Airmail.)

Parcel Force 24/48

3. Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information via email

Please note that some orders will not have tracking numbers

4. Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to

5. Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment

6. Site Terms of Use Modifications

Oldland Quails may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

Returns Policy

How To Return An Item


You can return your purchase to us within 10 days of the date you received the item

If:

  • The item is defective,
  • The item has been incorrectly advertised
  • The item isn't what you ordered.

If this is the case we will issue a full refund (including postage costs) or a replacement at no additional cost.

Please note we must receive the damaged, incorrect or defective item before we can go ahead with your refund/replacement.

We will only reimburse shipping fees once we have proof of your shipping charges.

1. Please contact us Here

2. Once we accept the request for a refund, Please send your item to:

Oldland Quails

Old St. Peters Church
Entrance Between 48 and 52 Fernsteed Road
Bristol
BS15 8HE

 

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